Privacy Policy

This Privacy Policy explains how Cielo ("Cielo," "we," "us"), a web design studio run by Ivan, handles information when you visit cielowebdesign.com or contact us by email, phone, text, or a scheduling link. This website has no contact forms, no user accounts, and no online payments.

1. Information We Collect

1.1 Information you choose to share

When you email, call, text, or book a call with us, we receive the information you decide to share, such as:

  • Your name

  • Email address and phone number

  • Business name and website

  • Project details and anything else you include in your message

1.2 Information collected automatically

Like most websites, our hosting provider may automatically log basic technical data, such as:

  • IP address

  • Browser and device type

  • Pages visited and time spent on each page

  • Referring website

We do not collect payment card details on this website, and we do not knowingly collect sensitive personal information.

2. How We Use Information

  • To reply to your questions and schedule calls

  • To prepare quotes and deliver the services you request

  • To send project-related updates

  • To keep the website running, secure, and improving

  • To meet legal and tax obligations

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.

3. Third-Party Services

This website is built and hosted on Framer. If you book a call, scheduling is handled by Google Calendar, and email is handled by our email provider. These companies process information under their own privacy policies. Links to other websites are provided for convenience, and we are not responsible for their practices.

4. Cookies

Our hosting platform may use essential cookies or similar technologies so the site works properly and to provide basic, aggregated visitor statistics. You can block or delete cookies in your browser settings.

5. How Long We Keep Information

We keep messages and project records only as long as needed for the purposes above, for normal business records, or as required by law. After that, we delete them.

6. Your California Privacy Rights

If you live in California, you may have the right to:

  • Know what personal information we collect and how we use it

  • Request a copy of your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete your personal information

  • Opt out of the sale or sharing of personal information (we do not sell or share it)

We will not treat you differently for using these rights. To make a request, email hello@cielowebdesign.com. We may need to confirm your identity before responding. Visitors outside California can contact us with the same requests and we will do our best to help.

7. Children's Privacy

This website is not directed to children under 16, and we do not knowingly collect their personal information.

8. Security

We take reasonable steps to protect your information, but no website, email, or storage system is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

10. Contact

Questions or privacy requests: hello@cielowebdesign.com